I would not recommend Fonez to anybody! I have never witnessed such disrespect from sales assistants in my life other than what I experienced in Fonez. I do not mean to sound dramatic but I would honestly advise you to avoid Fonez at all costs. Their prices are extortionate. Their staff are pushy, unhelpful and desperate for a quick pricey sale but totally unwilling to respect a customer's basic consumer rights if one has a problem with a purchase. I was sold a faulty mobile in Fonez and promised a suitable redress on the phone yet when I went into the shop the "manager" was cold and very unwilling to help. Some may say it would be hard to describe the behaviour of a person as disgusting but her behaviour most definitely was, even though I dealt with the issue in a calm, dignified, and respectful way. Everything about that woman's body language, tone, and actions gave me the impression that she did not appreciate the €400 I had spent in the shop! Her name begins with an "N", if you have the misfortune of having to go into Fonez, try to avoid her for your sanity's sake. The staff of Fonez need a serious wake up call (excuse the pun). The shop is not presentable with an unorganised stand in the middle of the shop floor making it hard for the huge crowds gathered in Fonez to get from one side of the shop to the other. Also the phone covers (all trashy looking) are all out of their boxes and in disarray. I still am not over the shock of the customer service I got in Fonez! Just avoid it. a 0 star rating would be too good for them.
11/13/2013 7:00:46 AM